This site is operated by My Skn Limited (registered number 09806175)
Purchasing My Skn Products
Eligibility to order criteria:
You may only purchase products:
Available for sale and details of which appear on The Body Shop Online Store; and
For delivery to England, Wales, Scotland, Northern Ireland and Europe. Excluding PO BOX addresses
For personal use, either by yourself or by your intended recipient(s) of the products. My Skn reserves the right to decline any order that it has reasonable cause to believe is for onward sale other than through distribution channels approved by My Skn .
Details of the products available for purchase (including their price) are set out on My Skn Online Store. My Skn takes all reasonable care to ensure that all details, descriptions and prices of products appearing on My Skn online store are correct at the time when the relevant information is placed onto My Skn online store. Although every effort is made to keep My Skn Online Store as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.
Once you have selected the products you wish to order, click on the “Checkout” button at the end of the checkout process.
Once you have clicked on the “Checkout” button, you have made a binding offer for the sale of goods. Your offer at this stage is still subject to our acceptance. In order that we may accept your offer, we obtain an authorisation from your Credit card company for the amount detailed on the order summary page. We are not taking funds from your card at this stage, although the amount available for you to spend will be reduced by the authorisation. This is a normal process with the banks. If your credit card should not give an authorisation, your order will not be processed further.
My Skn will E-mail you to confirm your product order has been received.
My Skn will E-mail you again to confirm that the products you have ordered are being shipped to you.
We are deemed to have accepted your offer, and a corresponding contract of sale for the products you have ordered is concluded between you and My Skn only upon those products being shipped to you, as detailed in the dispatch confirmation E-mail.
My Skn may refuse or be unable to process your order if:
The product you ordered is discontinued or no longer available.
Your credit card does not give authorisation for the payment of the purchase price
You do not meet the eligibility to order criteria set out above:
Cancelling the Contract and Returns
You may change your mind and cancel your order within SEVEN (7) working days after the day you receive your goods. If you choose to cancel your order we will refund: the full purchase price you will be responsible for postage charges
Note: If you choose to cancel your order you will be expected to return the goods in your order to us in perfect condition. My Skn will NOT refund the return delivery charges (cost for returning goods to us) and if you fail to return goods to us we may charge you for the cost incurred in collecting them from you. Your product can only be returned in the country it was purchased.
Damaged Or Fault Products and Incorrect Orders
You may exchange your goods or obtain a full refund if the goods in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered. Your product can only be returned/exchanged in the country it was purchased.
When returning damaged, faulty or incorrect orders we will refund:
Full Purchase Price
Delivery Charges (the cost for initial delivery to you)
Return Charges (the cost for returning goods to us) upon the production of a receipt. Alternatively, we will arrange to collect your goods from you at our cost
When exchanging damaged, faulty or incorrect orders we will:
Dispatch replacement items to you free of charge
Refund return charges (the cost for returning goods to us) upon production of a receipt. Alternatively, we will arrange to collect your goods from you at our cost
How To Return Your Goods
The following information will be required when returning your goods:
Confirmation Email containing your Transaction Reference Number
List and description of goods to be returned
Reason given for returning goods
If returning goods by post please also include completed returns form
If you are returning the goods by post:
It may take up to 7 days for your parcel to reach us
Returned items will be processed within two (2) working days of receipt
Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit
You are advised to use a carrier that offers both traceability and insurance
How To Contact Us.
Our contact details can be found on our contact page.
My Skn reserves the right to:
Modify or withdraw, temporarily or permanently, The My Skn Online Store (or any part thereof) with or without notice to you; My Skn shall not be liable to you or any third party for any such modification or withdrawal; and/or
Change the Conditions from time to time, and your continued use of The My Skn Online Store (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using My Skn Online Store.
If My Skn should change these Conditions, your order will be subject to the Terms and Conditions at the Date and time of you placing your order.
If any part of the Conditions is declared unlawful or unenforceable, then that provision shall be deemed deleted from the Conditions and the remaining provisions of the Conditions shall remain in full force and effect. English law applies to these Conditions and any dispute relating to the Conditions shall be settled by the English courts.